Technical Support

An IT support service that fulfils all your company's needs such as daily backups, rapid response, strict SLAs and 1st class support.

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With software-assisted quality checks, our team optimises and turns your company into a valuable service to your customers. Quality checks can be performed independently in the background and allow you to standardise different inspection processes and carry out individual quality checks on demand at any time. In case of a problem in ERP or other company business systems, we can set up an automated process of notifying the appropriate business analysts so they can quickly fix it.

We can provide you with the proper tools and systems in order to allow your team to handle assembly from start to finish, managing scheduling, assembly, packaging and delivery for an easy user experience. You can integrate scanning and packaging modules to create a more seamless experience for your customers. Whether you are looking to supply standard or custom labels and packaging to hundreds of manufactured products, we can help.

We will take care to keep you in the loop. Thanks to the Bill of Materials (BOM) modules that connect your suppliers and products, you can see a full picture of your product. On top of that, you can have your production reports presented to the shopfloor and your back office. It provides data regarding the current and future workload of your machine station in a graphical way with drill-down capability. And without forgetting an option for self-billing for high volume component manufacture – automating data transfer helps to avoid mistakes and saves time.

Our proactive approach to support includes not only rapid response times, but also strict service-level agreements and guaranteed response times. With our 1st class support, technical issues will be handled in a timely, efficient manner for your business.